FAQ
About the Company
What is the mission of your company?
Our mission is to help people achieve their fitness and wellness goals through science-backed training programs and high-quality customer service.
Is your company certified?
Yes, all our trainers have recognized certifications and are trained to provide the best guidance and support in the industry.
Where are you located?
We offer virtual personal training, so you can be anywhere in the world and still work with us.
Programs and Services
What types of fitness programs do you offer?
We offer a variety of programs ranging from beginner to advanced levels, focusing on a wide array of disciplines, such as weight lifting, suspension training, running, body weight workouts and more!
Can I customize my program?
Absolutely! All our programs and exercises can be modified to meet your individual needs, fitness levels, and goals.
How long does a typical program last?
Our programs usually last between 4 to 12 weeks but can be extended or modified based on your progress and objectives.
Pricing and Payments
How much do the programs cost?
All programs are free and included in your Virtual Personal Training subscription.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal.
Is there a money-back guarantee?
Yes, we offer a 30-day money-back guarantee if you are not satisfied with our services.
Technical Support
How do I access my training program?
All training programs are accessible via our mobile-friendly app, which
also allows you to track your progress and communicate with your trainer.
What do I do if I encounter a technical issue?
If you still have access to your app, you can simply send a direct message to your coach. Otherwise, we're always here to help by email at info@therazor.fit or call/text 1(702)899-0610.
Is my data secure?
Absolutely, we use state-of-the-art encryption to ensure all your data is secure and confidential.
Health and Safety
Is it safe for me to start a fitness program?
We recommend consulting your healthcare provider before starting any new fitness program. Our trainers are certified and follow safety guidelines to ensure your well-being.
What if I have a pre-existing medical condition?
Please consult your healthcare provider and inform your trainer, so that we can make recommendations accommodate your needs.
How are injuries handled during training?
Safety is our top priority. If you experience discomfort or an injury, inform your trainer immediately and cease performing any activity that you feel might aggravate your condition. We'll make recommendations based on the information you provide us with, and may recommend seeking medical advice.
